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Home Care Packages ala Country Mile Home Care: regular, ongoing 24 hour in home care in rural and remote areas of WA

Since April 2017 Country Mile Home Care is an Approved Provider for Home Care Packages (HCP Level 1-4) and able to deliver ongoing, regular in home care for clients who have been assessed by the ACAT team and have received their letter of eligibility and a client code. I have […]
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Social Work under Cover in Aged Care Respite Services in Rural and Remote Areas

Please follow the link below to the recent online publication of Social Work Focus to read about social work in Home Care in rural and remote areas, which comes with it’s own set of problems and challenges for clients as well as the care providers. It is meant to highlight […]
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Country Mile acknowledged for excellent customer service in home care and respite for the elderly, disabled and palliative people

Home care and retirement living providers are failing to impress potential new customers and losing existing ones, with questions and calls going unanswered in high numbers. People expect better service from providers!   A mystery shopping survey found that 70 per cent of residential providers could not confidently answer questions […]
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Country Mile Home Care is finalist for the South West Business Award 2017

I feel very honoured to be listed in the Start-up and in the Service Business Awards categories 2017, after only 10 months of providing in-home care for the aged, disabled and palliative people in WA. I hope you all keep your fingers crossed for me! Soooo excited to have been given […]
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Going the extra mile for carer’s respite

“Dear Ann, I want to say an extra special Thank You for your care of my husband (…). You have gone the extra mile and I want you to know how much I appreciate it!” Luv, C.B.
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New Quality Control Audits for all Aged Care Providers

Consumer the focus of provider performance assessment Aged Care Providers could expect disclosure of performance issues in addition to expanding review audits and unannounced site visits and are among several new proposed methods of assessing provider performance against common standards for all government-subsidised aged care services. The new streamlined approach aims to […]
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Excellence in Home Care Services and Respite Staff

I need to compliment you on the service provided by Tracy this last weekend in caring for my elderly mother while we went to Perth for 2 days. She exceeded all my expectations and coped professionally and respectfully with Mum. She also looked after our 2 silly dogs, did the […]
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Country Mile Home Care now an Approved Provider for Commonwealth funded Home Care Packages

I am very proud to announce that Country Mile Home Care has been awarded Approved Provider status by the Australian Government Department of Health on the 11. April 2017. The application had been made in December 2016 and Country Mile has satisfied the Department’s checks to meet the requirements of the […]
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Choice and Control Barriers in Consumer Directed (Home) Care

Excessive exit fees and minimum notice periods could turn the hype of increased choice and control in home care into a fallacy, an advocacy group has warned. Brenton Pope from Aged Rights Advocacy Service told the ADA Australia conference recently that the potential for fees and contract terms to act as barriers […]
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Positive feedback from home care industry about live-in care services and respite for carers

Country Mile Home Care has now been operating in Western Australia for four months and as I have travelled around the remote regions I have come across so many people who really needed the service and were very grateful that Country Mile was there for them when no other service […]
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Testimonial
“I would like to express our extreme gratitude to you and Country Mile Care for the caring and professional way the My Aged Care package has been handled for Mum, Alice Davies of Bencubbin. I feel that we were very fortunate to have found your business and thank you for making the whole process make sense and straight forward. We have absolutely no hesitation in recommending your service to others." Roz Davies

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